Privacy Policy


This policy describes the way we collect, store, use and protect your identifiable personal information. You accept this policy when you, for example, purchase from us, register an account with us or subscribe to our email newsletter and notification service.

Use of Personally Identifiable Information

Personally identifiable information means any information by which you can be identified or contacted such as your name (first and last), address (city, province, postal code), email address, telephone number, etc. Our primary purpose in collecting and using personally identifiable information is to conduct our business while providing you with a safe, smooth, efficient and customized experience.

When you visit our website, we collect your IP address and standard web log information such as your browser type and the pages you access on our website. Also, we collect certain information from you when you register for a shopping account on our website, place an order with us, subscribe to our email updates (email newsletter and promotional offers) or communicate with us through any communication channel. We might also collect personally identifiable information about you from other third parties, such as demographic firms, to make our future marketing efforts more efficient. We may use your personally identifiable information to:

  • process transactions and send notices about your transactions;
  • provide the services and customer support you request;
  • send you targeted information and promotional offers based on your communication preferences;
  • customize, measure and improve our product and service offerings;
  • improve the layout and content of our website.


Safeguarding Your Personally Identifiable Information

We respect your privacy and take great care to safeguard personally identifiable information that is in our possession. Cooking Essence does not share your personally identifiable information unless it is necessary to provide you with products or services available from Cooking Essence. For example, your delivery address is provided to the shipping company that delivers our products to you. Any third-party companies we use to provide you with products or services are required to keep your information secure and confidential. Within Cooking Essence, we restrict access to your information to those employees who need it to provide you with the products or services you have requested. We also may, in certain instances, disclose your personal information when you tell us to do so, to identify or contact you, to protect your rights or the rights of Cooking Essence, or as required by law.

We protect and prevent unauthorized use of your personally identifiable information by maintaining physical, electronic and procedural safeguards in compliance with Canadian regulations. For example, we use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our facilities and files, and we authorize access to personally identifiable information only to those employees who require it to fulfill their job responsibilities.


Cookie Technology

Our website uses "cookie" technology to track your IP address and usage of our site, create for you a customized, user-friendly website visit, distinguish you from other visitors and to identify the name of the Internet site from which you linked to Cookie technology is used to help us serve you better by improving our products, services, promotions and website design, and for fulfilling contracts with our business partners. We do not track any information about your use of other websites.

A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so that when you conclude your session and return to the same website at a later date, the cookie information is still available.

When you visit our website, we may use both a session and a persistent cookie. This cookie may contain information (such as a unique user ID) that is used to track your usage of our website and in some cases, your email address. Your email address is only saved in your cookie if you register with us. If you register with us, your cookie allows us to recognize you when you return to our website and provides you with access to your account information. If you save your information with us or order from us, we may also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with us or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. You can disable cookies at any time by using your browser options; however, if you turn off cookies, we will not be able to track your order or enable you to make a purchase from our website. In addition, we will not be able to recognize you as a registered user to allow you access to your account information. You are free to decline cookies if your browser permits, but doing so may interfere with your use of our website.


Privacy Policy Amendments

We may amend this policy from time to time by posting a revised version on our website. In addition, if the revised version includes a substantial change we will provide you with 30 days of prior notice by posting a notice of the change on the “Customer Assistance” page of our website.

If you have questions or concerns regarding this policy, please Contact Us. Thank you for visiting. We appreciate your patronage.

Last Update: November 25, 2014

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